Shipping policy

HN Imaginations Mall (Pty) Ltd – Shipping Policy
Registration Number: 2024/260899/07
Email: hnimaginationsmall@gmail.com
Location: Johannesburg, South Africa

1. Order Processing

● All orders are processed within 1–3 business days after payment confirmation.
● Orders placed on weekends or public holidays will be processed on the next business day.
● During peak periods, production or dispatch may take slightly longer.
● Customers will be notified in case of any unexpected delays.

2. Shipping & Delivery Timeframes

Delivery times vary depending on destination and courier availability:

● South Africa
● Major  cities: 2–5 business days after dispatch
● Outlying/rural areas: 3–7 business days after dispatch
● International Orders
● Africa: 5–10 business days
● Europe, USA, Middle East, Asia: 7–14 business days
● Delivery timelines are estimates and may be affected by customs clearance, courier
delays, or peak seasonal demand.

3. Shipping Partners

We use trusted international logistics providers such as:

● DHL Express
● FedEx (where applicable)
● Local South African courier services for domestic deliveries

4. Shipping Costs

● Shipping fees are calculated at checkout based on destination, weight, and package
size.
● International shipping typically ranges between R3,000 – R5,000, depending on the
product and location.
● Free shipping may be offered during selected promotions.

5. Tracking Information

● Once your order has been dispatched, you will receive:
● A tracking number via email or SMS
● Real-time tracking updates via the courier’s system

6. Packaging & Handling

● All products are carefully packaged to ensure protection during transit.
● Luxury items are securely wrapped and reinforced for international shipping
● Insurance is included for high-value shipments where applicable
● Customers are advised to inspect parcels upon delivery and report any visible damage immediately

7. Customs & Import Duties

International customers are responsible for:

● Customs duties
● Import taxes
● Any additional charges imposed by their country’s regulations
● These charges are not included in product or shipping prices unless otherwise stated.

8. Delivery Issues

If a parcel is delayed, lost, or damaged:
The customer must report the issue within 48 hours of expected delivery
We will investigate with the courier and provide a resolution (replacement, repair, or refund where applicable)

9. Incorrect Address

Customers are responsible for providing accurate delivery details.
Incorrect or incomplete addresses may result in delays or additional shipping fees
Returned parcels will only be resent once additional shipping costs are covered by the customer

10. Contact

For shipping support:

HN Imaginations Mall (Pty) Ltd

* hnimaginationsmall@gmail.com
*Johannesburg, South Africa