Shipping Policy

HN Imaginations Mall (Pty) Ltd – Shipping Policy

Registration Number: 2024/260899/07

Email: hnimaginationsmall@gmail.com

Location: Johannesburg, South Africa

1.      1.  Order Processing

·         All orders are processed within 1–3 business days after payment confirmation.

·         Orders placed on weekends or public holidays will be processed on the next business day.

·         During peak periods, production or dispatch may take slightly longer.

·         Customers will be notified in case of any unexpected delays.

 

2.       Shipping & Delivery Timeframes

Delivery times vary depending on destination and courier availability:

·         South Africa

·         Major cities: 2–5 business days after dispatch

·         Outlying/rural areas: 3–7 business days after dispatch

·         International Orders

·         Africa: 5–10 business days

·         Europe, USA, Middle East, Asia: 7–14 business days

·         Delivery timelines are estimates and may be affected by customs clearance, courier delays, or peak seasonal demand.

3. Shipping Partners

We use trusted international logistics providers such as:

·         * DHL Express

·         * FedEx (where applicable)

·         * Local South African courier services for domestic deliveries

4. Shipping Costs

·         Shipping fees are calculated at checkout based on destination, weight, and package size.

·         International shipping typically ranges between R3,000 – R5,000, depending on the product and location.

·         Free shipping may be offered during selected promotions.

 

5. Tracking Information

 

Once your order has been dispatched, you will receive:

·         A tracking number via email or SMS

·         Real-time tracking updates via the courier’s system

 

6. Packaging & Handling

·         * All products are carefully packaged to ensure protection during transit.

·         * Luxury items are securely wrapped and reinforced for international shipping

·         * Insurance is included for high-value shipments where applicable

·         Customers are advised to inspect parcels upon delivery and report any visible damage

Immediately

 

7. Customs & Import Duties

International customers are responsible for:

  • Customs duties
  • Import taxes
  • Any additional charges imposed by their country’s regulations
  • These charges are not included in product or shipping prices unless otherwise stated.

8. Delivery Issues

If a parcel is delayed, lost, or damaged:

·         * The customer must report the issue within 48 hours of expected delivery

·         * We will investigate with the courier and provide a resolution (replacement, repair, or refund where applicable)

9. Incorrect Address

·         * Customers are responsible for providing accurate delivery details.

·         * Incorrect or incomplete addresses may result in delays or additional shipping fees

·         * Returned parcels will only be resent once additional shipping costs are covered by the customer

10. Contact

For shipping support:

HN Imaginations Mall (Pty) Ltd

·         hnimaginationsmall@gmail.com

·         Johannesburg, South Africa