Privacy Policy

Privacy Policy – HN Imaginations Mall (Pty) Ltd

1. Introduction
HN Imaginations Mall (Pty) Ltd (“we”, “us”, “our”) respects your privacy and is committed to
protecting your personal information in accordance with the Protection of Personal
Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal
information when you use our website, purchase products, or interact with our services.

By using our website, you agree to the practices described in this policy.

2. Company Information
Business Name: HN Imaginations Mall (Pty) Ltd
Registration Number: 2024/260899/07
Location: Johannesburg, South Africa
Email: hnimaginationsmall@gmail.com

3. What Personal Information We Collect
We may collect the following information:

• Full name and surname
• Email address
• Phone number
• Billing and shipping address
• Payment-related information (processed securely by third parties)
• Order and transaction history

• Device and browsing information (via cookies and analytics tools)

We do not store your card or banking details. All payments are processed securely through
trusted payment providers.

4. How We Collect Your Information
We collect information when you:

• Place an order
• Create an account (optional)
• Subscribe to emails or marketing
• Contact us directly
• Browse our website

We may also collect limited data automatically through cookies and analytics tools.

5. How We Use Your Information
We use your personal information to:

• Process and deliver orders
• Communicate with you about purchases or enquiries
• Provide customer support
• Improve our website, products, and services
• Send marketing communications (email, SMS, WhatsApp) where permitted
• Comply with legal and regulatory requirements

You can opt out of marketing communications at any time.

6. Sharing of Personal Information
We only share your information when necessary, including with:

• Payment gateways (card processors, EFT providers)
• Courier and delivery companies (e.g. DHL or similar logistics partners)
• Technology providers (website hosting, analytics tools)
• Legal or regulatory authorities when required

All third parties are expected to protect your information and use it only for the intended
purpose.

7. International Data Transfers
As we may ship products internationally, your personal information may be transferred to
service providers in other countries.

We ensure that such transfers are done securely and in line with applicable data protection
laws.

8. Your Rights
You have the right to:

• Request access to your personal information
• Request correction or deletion of your data
• Object to certain types of processing
• Withdraw consent for marketing

• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at:
hnimaginationsmall@gmail.com

9. Data Security
We take reasonable technical and organisational measures to protect your information,
including:

• Secure website infrastructure
• Controlled access to data
• Use of trusted third-party providers

However, no system is completely secure, and we cannot guarantee absolute security.

10. Data Retention
We keep your personal information only as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal and tax obligations
• Resolve disputes and enforce agreements

11. Cookies and Tracking
We use cookies and similar technologies to:

• Improve your browsing experience

• Understand website usage
• Support marketing and analytics

You can control cookie settings through your browser.

12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business or
legal requirements.

The latest version will always be available on our website.

13. Contact Us
HN Imaginations Mall (Pty) Ltd
hnimaginationsmall@gmail.com
Johannesburg, South Africa